Section Services & Registration Coordinator

The Section Services & Registration Coordinator supports cross-departmental initiatives that advance greater faculty engagement and awareness of the Association’s Section services. The coordinator provides outstanding customer service, accurate data management, and broad administrative support.

This position is also responsible for supporting virtual events and in-person conference registrations. 

The person in this role is a member-database power user (HigherLogic, Directory of Law Teachers, and netFORUM) and maintains relevant records. They are also responsible for supporting the Sections’ website pages.

Location: Washington, DC

Type: Full Time
This is a hybrid position requiring 1-2 days/week in the office.

Reports to: Section Services Manager and Associate Director of Database and Registration Systems

Section & Faculty Services

• Serves as the primary responder to telephone and e-mail inquiries; provides direct member support and customer service via telephone and email.
• Responsible for adding new members to Sections and processing Clinical Section memberships; includes maintaining, updating, and administering records in NetFORUMand the Directory of Law Teachers.
• Supports Section Services Manager and monitors [email protected] and provides responses based on guidelines and procedures. 
• Updates and maintains Section’s website pages including Section webinars and discussions and Section Officer Resources.
• Responsible for editing and uploading Webinar Replays on YouTube. 
• Distributes membership reports to Section leadership and maintains the AALS Membership details. 

Event Registration & Meeting Support

• Supports Sections Services Manager with virtual events by creating registration links, coordinating with speakers and moderators, collecting necessary biographical and description information, creating Webinar and Section Social webpages, emailing reminders to Sections, and pulling registration and attendee reports.  
• Provides technical support and registration for a webinar and discussion series run throughout the year. This involves setting up the webinar, monitoring and approving registration, and providing technical support during the session. 
• Supports Sections Services Manager on a variety of projects related to in-person events including Section Programs, Networking sessions, and Section Award Ceremonies at Annual Meeting, and Q&A Sessions at New Law Teachers, among other tasks. 
• Processes event registrations received via email and phone.
• Monitors [email protected] email and provides responses based on guidelines and procedures.
• Receives and distributes registration inbox faxes.
• Provides registration and on-site support at all AALS events.
• Helps train support staff for outsourced services at conferences.
• Prepares daily/weekly/monthly reports regarding sections or conference registrations.
• Prepares registration materials and equipment for events.
• Assist and support the Associate Director of Database and Registration Systems as required
• Other duties as assigned. 

Qualifications, Knowledge, and Skills Required

• Bachelor’s degree in communications, business, public relations, marketing, English, or related field strongly preferred. 
• Minimum one year working experience in either non-profit membership management, customer service, business development, sales, marketing or related field. Experience in a not-for-profit or membership-oriented association is preferred.
• Experience in MS Office is required.
• Experience with Higher Logic, netFORUM or other membership management platforms is highly preferred.
• Excellent customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Basic research or database skills.
• Strong organization and self-management skills; self-motivated.
• Ability to perform well under pressure and to prioritize tasks.
• Ability to multi-task, focus on details, and meet deadlines in a fast-paced environment.  
• Ability to work both independently and collaboratively as a team member.
• Ability to solve difficult problems as they occur, exercise judgement, and share suggested solutions to others.
• Ability to work longer hours during conferences and events, with many hours standing or walking. This setting may also require lifting up to 20 pounds.